DESORIA Shipping Policy

Thank you for shopping with DESORIA. We work with trusted production and fulfillment partners to create and ship products directly to our customers.

Processing and production times

Most orders require processing or production before shipment. Times vary by product and fulfillment location. Personalized, engraved, custom, and made to order products may require additional production time.

Processing or production time is separate from the carrier transit time displayed for a shipping service.

Shipping options and charges

The shipping options and charges displayed at checkout are the final options applicable to your order.

Delivery estimates

Delivery dates and transit times are estimates and are not guaranteed. They may be affected by:

• Production time
• Carrier delays
• Severe weather
• Holidays
• High order volume
• Customs processing
• Circumstances outside our reasonable control

Multiple packages

Products within the same order may be produced or fulfilled from different locations. As a result, an order may arrive in multiple packages, at different times, and with separate tracking numbers.

A single combined shipping charge may be displayed at checkout when products from different shipping profiles or fulfillment locations are purchased together.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout after the applicable portion of the order ships.

Please allow time for the carrier to update tracking after a shipping label has been created.

Address accuracy

Please review your shipping address carefully before submitting an order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible. Once an order has entered production or shipment, we might not be able to change or redirect it.

Package Protection does not cover an incorrect address provided by the customer.

Available destinations and international charges

DESORIA ships only to destinations made available at checkout. Available destinations can vary by product.

When international shipping is available, customs duties, import taxes, brokerage charges, or other fees may apply. Unless collected at checkout or otherwise required by law, these charges are the customer’s responsibility.

Shipping problems

If your order appears significantly delayed, arrives damaged, is incorrect, or you experience another delivery problem, please contact us with:

• Your order number
• Tracking information
• A description of the problem
• Relevant photographs when applicable

We will review the issue and make reasonable efforts to assist.